Forging the partnership with Cloud Backup vendors is not easy. Cloud Backup switchover has to be hard won. Most enterprises are multi-layered, multi-departmental units jealously guarding their freedom, their computing habits, security norms and management practices. Cloud backup services demand combinations of resources, uniform security policies and top-down seamlessly integrated management practices.

As a result, resistance to the change can be overwhelming and getting the buy-in can be an exercise in itself. Hurried assemblies of “crack teams” will not work. It is important to sell the concept that IT departments are a part of the contiguous whole and cross departmental working is entirely in alignment with the vision, mission, goals and the culture of the organization. The cloud should be seen as adding visibility and control, strengthening the perceived boundaries of the layers and departments while integrating them seamlessly to form a whole, well-run organization.

Cloud backup and recovery transforms IT. It is a service based approach that rethinks how IT must deliver value to the enterprise. A service is defined as anything that delivers information technology to the user at the end of the chain. It applies to everything from hardware and software, email services and print services, desktop support, Internet access or data centre hosting that may be dedicated or shared in a private cloud, public cloud or hybrid cloud. It deals with high availability, high scalability and responsiveness. It is about security, accuracy, completeness and functionality.

At the core of these efforts is the need to raise the awareness of quality of delivery and to quantify and proactively monitor the service quality that is being delivered to end users. Cloud backup service providers see tremendous potential in aligning service tools and management practices. The direction of effort is towards integrating grasping service delivery needs and identifying the relationships between elements along service definitions in order to provide a basis for monitoring management policies. They tie service delivery back to infrastructure and align management tools and practices to business objectives by providing:
* A centralized model/ database
* Event integration
* Data integration
* Workflow integration
* Presentation layer integration
* Uniform security protocols and
* Elaborate user management systems

Consequently, end users experience a common, unifying set of objectives with a holistic view of applications and services, increasingly proactive, preventive practices, automated, accurate, efficient delivery of tasks, controlled policy implementations and compliance, and shared events, data, workflows and business processes.