Integrating your mobile workforce with your mainstream business has obvious payoffs. First, the mobile tracking application will provide you with key insights into business transactions that happen on the fly. Second, you can resolve customer / employee issues quickly and reach the right information to the right place at the right time. Third, you can reduce costs by integrating mobile applications with pre-production tools and this will help you customize products and cash in on market segments that may remain invisible otherwise. As a result, business performance improves and end user experience is everything that is desirable.
But, there are a number of constraints in mobile monitoring and management that must be addressed before the full benefits of data / information mobility can be realized.
- Different mobile applications use different mobile monitoring techniques. However, these techniques can be categorized into two broad categories. Most often, both these types are consumed in tandem. One kind of mobile application resides on the user device and communicates with the Cloud databases/applications using HTTP(s); and the other uses modified browsers to access the same. Many organizations desirous of tracking/monitoring application use must put in place appropriate solutions to monitor either type of access.
- Feature rich mobile devices in use create complexities. Mobile users love feature rich mobile devices, and each feature may assume a new avatar in competing devices. When BYOD is encouraged, organizations will be forced to address the complexities arising from multiplicity of devices and keep up with application or feature upgrades that happen from time to time so that end user experience remains optimized.
- End-user-experience from wired and wireless connections varies. If the experience is to remain uniform, latency issues must remain in focus and organizations implementing mobile computing need to have specialized software to monitor all aspects of the delivery chain.
- End to end views of the mobile application delivery chain can be opaque. The mobile enterprise will need to institute systems that have the capacity to discover and map every component in the mobile application delivery chain and assess the health of the chain at any given point in time so that end user experience is never disrupted and customers are never inconvenienced.
It is obvious that mobile monitoring can be very expensive and time consuming, but essential. By understanding what to monitor and having the right monitoring tools in place, costs of monitoring can be controlled while efficiency and effectiveness can be increased. Issues can be detected early and solutions to potential issues can be found upfront.