Cloud computing is changing perceptions of the IT function. IT is no longer an isolated service department. It is fast becoming a mainstream activity within the organization. IT permeates different levels of business operations and has an overarching role in business decision making. Employees have become more tech savvy and are demanding greater inputs from IT in the day to day working of the organization. As the result, the CIO has a larger role to play within the organization and in focusing enterprise attention on the effectiveness and efficiency of the organization in meeting customer expectation and in maintaining a competitive edge in the market. These trends are expected to accelerate with the acceleration of Cloud backup and recovery technologies and related applications.
The new perception of Cloud-backup-driven IT, demands, evolutionary thinking. The design of the IT project management office will have to be transformed to ensure that they are not caught up in a reactive mode and key trends are recognized and handled in time. IT Cloud backup projects are now regarded as a sub set of all projects that have to be managed by the business. Consistency, efficiency, effectiveness, repeatability, scalability and high availability are non-negotiable parameters for IT. The key drivers are:
- The need for a centralized, shared IT framework that incorporates the unique requirements of individual units within its ambit
- The need to provide access to remote branches and mobile workers to the enterprise database whether the task is relatively solitary or collaborative
- The need to create a dispersed influence and promote a decision making model that is knowledge-driven
- The need to implement macro-level standards that are supported by processes appropriate to the task on hand for improved efficiency and increased agility
- The need to focus attention on portfolio effectiveness by consolidating initiatives and performance metrics
The integration of business and IT leads to a centralization of specialists in project management and technology management. Concepts of agile development emerge with a definite IT slant. As a result, CIOs are expected to acquire the skill sets required for managing all kinds of Business driven IT initiatives and process them from a single control unit. Moreover, IT HR is no longer regarded as a pure technical function and IT employees are expected to acquire business management skills, project management skills and even customer relationship management skills in addition to their technology expertise.
In short, Cloud computing and Cloud backup are changing the face of business and perceptions of IT.