You must have hundreds of questions you want to ask your online backup service provider! After all, online backup services are third party hosts of your data. How do you know your data ever reached their vaults without being compromised, corrupted? How do you know your data is stored safe and secure in their vaults? How do you know your data continues to be safe in the online repository?
Most online backup service providers proactively address the concerns of their customers by sending out automated or manual customer alerts at different stages of the data backup, storage or recovery process. Customer alerts are short messages that alert the customer that something has not performed the way it was expected to, and that they must either attend to the problem at their end or contact the service provider for immediate action. The alerts are typically configured at the time the subscription process is put through. The software agent installed on the client machines on the network, repeatedly check the status of various operations and trigger the alerts for the consumption of the administrator or the service provider.
Logs can be defined as a type of customer alert. All activities on the system are supported by logs that record the steps of the process being executed. Backup logs tell the customer whether the backup process has happened smoothly or some kind of error has stopped the backup in its tracks. Failed backup alerts are then generated and made visible to the customer either in the backup status reports or in form of messages that pop up the moment the Administrator logs into his system.
User logs track the activities of users and unauthorized attempts to log in to the system or access the system riding on an authenticated user’s id; and password are recorded and necessary alerts are generated. Other logs may be used to track other activities on the Network.
Most online backup service providers use the customer alerts as a means of keeping track of system functioning. The alerts are pointers to problems that need resolution. They may resolve the problems at their end without contacting the customer or they may send out email alerts if the customer needs to resolve the issue. If the problem requires a complicated solution and the customer do not have the tech savvy personnel for the resolution, the online backup service provider may assign a technical expert to guide the customer through the process and ensure that the glitch does not sour relationships.